Hi I'm Alicia and I handle all of Sarah's customer support. Use the link to the right if you ever have any problems.

Don't forget to check my FAQ's below, too. It might save you some time.

Alicia (customer service)

Question: My password stopped working. I checked with the billing company and they still show my account is active. What's wrong?

Answer: Here's what probably happened: your username/password was been hacked. Whoever hacked it shared it with the world and our security system enacted some built-in safeguards. In your case, your username was temporarily deactivated. How could your username be hacked? Typically this happens when someone intercepts your email, hacks into your personal computer or hacks a website you became a member of. If the hacker knew even just your username, there are computer programs that can randomly try common password combinations.